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Introduction
接客 or "customer service" is an important aspect of any business. In Japan, there are eight key phrases that are commonly used to ensure excellent customer service. These phrases are not only polite but also convey a sense of warmth and sincerity. In this article, we will discuss the eight phrases and how they can be used to enhance customer service.
いらっしゃいませ (Irasshaimase)
Irasshaimase is the first phrase that customers hear when they enter a store or restaurant. It means "welcome" and is a polite way to greet customers. By using this phrase, customers feel acknowledged and appreciated. It sets the tone for a positive customer experience.
ご注文はお決まりですか (Gochumon wa okimari desu ka)
Gochumon wa okimari desu ka means "Have you decided what to order?" This phrase is used in restaurants and cafes to inquire about customers' orders. It is a polite way to ask for their decision without being pushy. This phrase shows that the staff cares about the customers' preferences.
お待たせしました (Omata-se shimashita)
Omata-se shimashita means "Sorry for the wait." This phrase is used when customers have to wait for their orders or services. It shows that the staff values the customers' time and apologizes for any inconvenience caused. This phrase can diffuse a potentially negative situation and turn it into a positive experience.
ありがとうございます (Arigatou gozaimasu)
Arigatou gozaimasu means "Thank you very much." This phrase is used to express gratitude towards customers. It is a simple yet effective way to show appreciation and build a positive relationship with customers. This phrase can also be used to thank customers for their patience or understanding.
お気をつけて (Oki wo tsukete)
Oki wo tsukete means "Take care." This phrase is used when customers are leaving the store or restaurant. It shows that the staff cares about their safety and well-being. It also leaves a positive impression on customers and encourages them to return.
失礼します (Shitsurei shimasu)
Shitsurei shimasu means "Excuse me." This phrase is used to politely interrupt customers or get their attention. It is a polite way to ask for their cooperation or to provide assistance. This phrase shows that the staff respects customers' personal space and time.
ごゆっくりお楽しみください (Goyukkuri otanoshimi kudasai)
Goyukkuri otanoshimi kudasai means "Please enjoy your time." This phrase is used to wish customers a pleasant experience. It shows that the staff wants customers to relax and enjoy their time in the store or restaurant. This phrase can also be used to encourage customers to stay longer and explore more.
お帰りなさいませ (Okaeri nasaimase)
Okaeri nasaimase means "Welcome back." This phrase is used to greet returning customers. It shows that the staff recognizes and remembers them. It also creates a sense of familiarity and builds a positive relationship with customers.
Conclusion
These eight phrases are simple yet powerful tools for excellent customer service. By using them, businesses can create a positive and memorable experience for their customers. The phrases convey not only politeness but also a sense of warmth and sincerity. By incorporating these phrases into customer service training, businesses can improve their customer satisfaction and loyalty.
