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Κατηγορία: Uncategorised

Δημοσιεύτηκε στις Σάββατο, 08 Φεβρουαρίου 2014 11:45

Γράφτηκε από τον/την Super User

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(A man brings his minivan in to our shop for a suspected power steering leak. He is not sure exactly what?s leaking, but he saw a lot of red fluid underneath his car. After the mechanic finds the leak I call the customer.)

Me: ?We found that one of the hoses was starting to crack at a bend. The dealer is the only one that has this part available in town. The part is $185, the labour for replacing the hose is rated at an hour which is $110, the diagnosis time is $49, taxes etc. will bring the total repair to $368.00.?

Customer: ?I understand the part and the labour costs, but I don?t necessarily see the need for a diagnosis. Couldn?t you have found out what was leaking without diagnosing it? That?s $50 for nothing, really.?

Me: ?Well? we could replace all the power steering parts for about $2500, or we could find out exactly what is leaking and just fix that. What would you prefer??

(He opted for the $368.00 repair that included a ?$50 for nothing, really? diagnosis.)